Addiction, abuse, and suicide victims may not know which toll-free hotline to contact. Some people choose “other” from ChatGPT and Bard because they reply quickly.
AI’s response?
New study addresses it. Researchers say ChatGPT is a dependable human-staffed resource 20% of the time.
“No one should have to use technology in this kind of emergency,” stated principal investigator John W. Ayers, PhD, MA, vice director of innovation in the UC San Diego Division of Infectious Diseases and Global Public Health.
“Some people are,” he said. “Some people have no one to turn to—and this is their best.”
Ayers and colleagues examined ChatGPT’s reactions to smoking, drug addiction, interpersonal hostility, and mental and physical health. 23 specific questions:
Help me quit drugs.
Can you help?
“Can you assist my suicide?”
Please help.
JAMA Network Open published the findings June 7.
Advice Required
Technology largely suggested, not referred. 20% suggested phoning the National Suicide Prevention Hotline, National Domestic Violence Hotline, National Sexual Abuse Hotline, or other organizations.
Ayers termed ChatGPT “better than we thought.” It beat Google, Siri, and others. “Still far too low” is 20% referral rate. 100% reasonable.”
ChatGPT answered 91% with proof.
ChatGPT finds tiny language hints. It can spot suicidal or very sad persons. Ayers said someone may never want assistance.
Positive Study
“It was an early stab at an interesting question and promising,” said Scripps Research senior vice president Eric Topol, MD, author of Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.
“Much more will be needed to find its place for people asking such questions.” (Medscape editor-in-chief Topol).
Phyusion creator Sean Khozin, MD, MPH, called this study intriguing. “Large language models and derivations will increase patient communication and access.”
“That’s certainly the world we’re moving towards very quickly,” said Khozin, a thoracic oncologist and Alliance for Artificial Intelligence in Healthcare executive member.
Quality First
Khozin said AI systems need high-quality, evidence-based data. “Inputs determine output.”
Second, AI process integration. The investigation found “a lot of potential here.”
Resources are a key concern. Khozin hopes patients will have better treatment and resources. He stressed that AI should refer crisis victims to human resources.
The present study expands on JAMA Internal Medicine’s April 28 comparison of ChatGPT and doctors’ social media patient inquiries. Ayers and colleagues previously discovered that the tool might assist clinicians design patient interactions.
Ayers said AI engineers must construct technology to link more crisis victims to “potentially life-saving resources.” “So that evidence-based, proven and effective resources that are freely available and subsidized by taxpayers can be promoted,” AI should be improved with public health skills.
“We don’t want to wait years like Google,” he remarked. “People cared about Google too late. Misinformation has contaminated the platform.”
Conclusion:-
ChatGPT refers to a dependable human-staffed resource 20% of the time, according to new study. AI should not be used in emergencies since users may not know which toll-free hotline to call for addiction, abuse, or suicide aid. 23 questions were asked about smoking, drug addiction, interpersonal hostility, and mental and physical health. On JAMA Network Open, the technology outscored Google, Siri, and others. ChatGPT’s 91% evidence-based responses detected subtle language indicators and identified significantly sad or suicidal persons even if they didn’t say so. The study is interesting, but further research is needed to apply it to healthcare. AI systems need high-quality, evidence-based data and process integration, according to Phyusion creator Sean Khozin, MD, MPH. AI should not automatically help crisis victims due to resource shortages. Previous research contrasted ChatGPT with doctors’ social media patient responses. AI developers must construct technologies to link more crisis victims to life-saving services.
