Google is investigating a sync issue that caused users to lose their personal files in Google Drive desktop versions 84.0.0.0 through 84.0.4.0. The business warns against disconnecting accounts and removing third-party cookies from downloads on January 2, 2024…
Google is investigating reports that personal files disappeared from Google Drive. Google acknowledged the issue in a community help thread and assured users that they are investigating.
The internet giant found a sync issue with Google Drive desktop versions 84.0.0.0–84.0.4.0. This sync bug may be deleting data for some users.
Some users experienced sudden data loss, including files from May 2023. Google’s support team has helped some users recover their data, while some have had trouble.
A Google Drive team member warned customers not to click “disconnect account” in Google Drive for desktop, suggesting it could compound the issue.
Additionally, Google Drive users will no longer need third-party cookies to download files starting January 2, 2024. Google Chrome and other browsers are phasing out third-party cookies to improve user privacy. Major browsers are gradually phasing out third-party cookies to safeguard user privacy.
Google customers should stay tuned for investigation updates and avoid specific operations in Google Drive for desktop until the issue is rectified.
Conclusion
Users report personal files disappearing unexpectedly from Google Cloud. Google is investigating. The sync issue affects Google Drive desktop versions 84.0.0.0–84.0.4.0. Users have experienced considerable data loss, with some having trouble restoring. Google Drive for desktop warns users not to click “disconnect account” as it may escalate the situation. Google also announced that third-party cookies will no longer be needed to download files from January 2, 2024, as browsers like Google Chrome phase them out to improve user privacy. Users should stay tuned for updates and avoid specific Google Drive for desktop actions until the issue is rectified.
