There have been many cases in which people have found dead insects in their food which they ordered from a local restau/rant but in a recent incident, a person who ordered a shawarma found a metal object in it. The food was delivered by food app, Swiggy and what made this incident more shocking is the manner in which the customer executive dealt with the complaint.
The person contacted the Swiggy customer care in order to demand a refund with a full replacement of shawarma and also asked about the action that he can take against the restaurant but the Swiggy executive offered him a refund of just Rs. 50 and also told him that his demands can’t be fulfilled.
The Swiggy executive said, “In the name of an apology, I can offer you a refund of Rs. 50. Shall I proceed with that?” The frustrated customer refused to take Rs. 50 as refund and wrote in the comments section that he could have been choked to death with the metal piece.
The person narrated the whole incident on Reddit and asked how he can take action against the restaurant. Here is the post:
“This is what happened to me today, just a few minutes back. So I had ordered a Shawarma from Absolute Shawarma (Near JMJ Hospital), Nagawara, Bangalore. I had ordered it through Swiggy and once I started eating I noticed something crisp, to my surprise it was a metal piece from the flame grill used for the preparation of shawarma. I was so shocked to see the Swiggy Support Agent taking the matter so lightly. Is there any way for me to fight against this injustice legally or report it to concerned authorities who will definitely action on this?”
What is your take on this matter?
