WhatsApp blocked over 6.5 million problematic accounts in India during May, following a record-breaking 7.4 million accounts banned in April. The company received 3,912 complaints and 297 of them resulted in action. The government created the Grievance Appellate Committee to address user complaints, and the Ministry of Electronics and IT proposed reforms.
In accordance with the new IT Rules 2021, Meta-owned, WhatsApp, has stated that over 6.5 million problematic accounts were blocked in India during May. Of these accounts, 2.4 million, had already been proactively banned prior to user complaints.
This follows the record-breaking 7.4 million accounts that WhatsApp banned in April. The most widely used messaging service in India is WhatsApp, which has more than 500 million users.
In May, Indian users reported 3,912 complaints to WhatsApp, including requests to unban accounts. 297 of these complaints resulted in action, which means WhatsApp corrected the problems as a result of the reports. In its user-safety report, the business lists both the user complaints it has received and the steps WhatsApp has taken in response to those concerns to stop abuse on its network.
The Grievance Appellate Committee (GAC) was recently created by the government in order to address the worries of Indian social media users. This committee’s goal is to resolve user appeals of social media companies’ judgments about content and other relevant matters.
The government’s attempts to tighten digital rules and make Big Tech corporations responsible are represented by this action. In order to safeguard Indian people’ rights in the digital sphere, the Ministry of Electronics and IT has proposed reforms.
While fewer than half of all user complaints on Instagram and 27% of all complaints on Facebook in May 2023 were addressed by action, respectively. In 2,325 of the 16,995 customer complaints that it received, consumers were given resources to help them fix their problems.
The Elon Musk-owned Twitter also said that between April 26 and May 25, it has banned a record-breaking 1,132,228 accounts in India in a recent monthly compliance report.
WhatsApp blocked over 6.5 million problematic accounts in India during May, following a record-breaking 7.4 million accounts banned in April. The company received 3,912 complaints, with 297 of them leading to action. The government created the Grievance Appellate Committee to address user complaints and proposed reforms to safeguard Indian people’s rights in the digital sphere.
The Ministry of Electronics and IT has proposed reforms to address user complaints and ensure the safety of Indian users. In May 2023, only 27% of complaints on Facebook and 27% on Instagram were addressed, while 2,325 of the 16,995 complaints received resources to help users fix their problems.
