WhatsApp is developing Android and iOS AI-assisted customer support. The feature helps users address problems without human assistance. Channel improvements, login passkeys, and secret chat locking are further additions.
WhatsApp, Meta’s instant messaging app, is constantly improved. Channels, login passkeys, and secret chat locking were added recently. Customer support with AI is another useful function it’s developing.
WABetaInfo indicates that WhatsApp may soon employ AI to address support questions. It’s being developed for Android and should come to iOS. Some WhatsApp Support messages may be generated by AI utilizing Meta’s secure technology.
If the AI doesn’t help, users can reply to the AI message to reach a human. When human support is unavailable, this may be valuable.
This function reduces wait times and helps users solve problems when support workers aren’t available. Since it’s not in the beta, we don’t know when it’ll be available.
New WhatsApp features
The platform has modified its Channels feature to boost user engagement and compete with rival chat apps. Users can now share channel content in status updates.
Additionally, an iOS feature is being developed. This feature lets them choose their favorite contacts for easier calls. The calls tab will provide an easy shortcut to call favorite contacts.
Conclusion
WhatsApp, owned by Meta, is developing AI-assisted Android and iOS customer support. The feature helps users address problems without human assistance. Meta secure technology generates WhatsApp Support messages. Beta versions should have the feature. WhatsApp has enhanced its Channels feature to improve user engagement and let users choose their preferred friends for easier calls.
