India is a powerhouse in business process outsourcing (BPO). Find out the Top 9 BPO Companies of India in 2023.
Business process outsourcing (BPO) companies must work hard to succeed in a large and diverse field. Excellence, hard work, and effective leadership are needed to top a sea of good and distinct competition.
India’s BPO business thrives due to its population’s English ability and the government’s constant support of IT.
Here are the Top 9 BPO Companies of India in 2023.
1. Genpact
Genpact was founded in 1997 as a small business branch of General Electric and went public ten years later. The company handles complex business operations for Fortune 500 companies globally.
Genpact serves retail, energy, healthcare, commercial and consumer banking, consumer products, and industrial manufacturing.
2. TCS
TCS is the largest Indian company by market value. TCS offers IT, outsourcing, business, and asset-leveraged solutions. The company went public August 25, 2004.
TCS, a global IT company owned by Tata Group, makes textiles and other products.
3. Accenture
Accenture offers strategy, consulting, digital, technology, and operational services. Bengaluru-based Accenture is one of India’s largest IT employers.
Accenture was selected India’s Business Today’s 2020 Best Company to Work for.
4.Infosys BPM
Infosys BPM provides global outsourcing services. India’s #1 BPO supplier has over 17 years of expertise and 200 clients.
Business transformation, human resources, digital interactive services, and robotic process automation are Infosys’ specialties.
5. Wipro
Wipro provides business process, consultancy, and IT services.
On December 29, 1945, the firm began producing refined and vegetable oils. In February 2002, it became India’s first ISO-certified information technology and services company.
Wipro helps customers with cognitive computing, hyper-automation, robotics, the cloud, analytics, and new technologies.
6. IBM
IBM operates in 170 countries, including India. Third-party risk management, real estate management, staff recruiting and development, supplier sourcing, and product procurement are offered to 35,000 clients.
7. Firstsource Solutions
Firstsource Solutions is a prominent BPM provider in customer service, telecom and media, banking and financial services, and healthcare. Mumbai-based corporation operates in the US, UK, and Philippines.
Firstsource Solutions won Gold and Silver at the UK Complaint Handling Awards 2020.
8. Intelenet Global Services
Intelenet Worldwide Services (previously Serco Global Services) is a global BPO unit of Serco Group Plc, a leading public service provider.
Intelenet operated in nine European, Asian, American, and Australian countries. IT, internet services, travel, transportation, hotel, communications, utilities, banking, and financial services were its specialties.
Since 2000, the Mumbai-based company has acquired several companies. Blackstone and Serco Group owned it between 2007 and 2017, and Teleperformance bought it in 2018.
9. Maxicus
Maxicus is an Indian business process outsourcing pioneer. Over two decades of experience supporting 40+ global brands and Fortune 500 businesses through end-to-end digital transformation, revenue development, and enablement.
Maxicus offers cutting-edge customer lifecycle management, omnichannel customer support, phygital – virtual shopping experience, tech support, back-office help, data annotation, and customer care automation. They strive for seamless customer engagement across all touch points and offer support in over 10 languages.
Due to its English-speaking populace and government backing for IT, India’s BPO business thrives. Genpact, Tata Consultancy Services (TCS), Accenture, Infosys BPM, Wipro, IBM, Firstsource Solutions, Intelenet Global Services, and Maxicus are the top 9 BPO firms in 2023.
Genpact administers complicated business processes for Fortune 500 companies globally. TCS, the leading Indian IT service, consulting, and business solutions company, offers outsourcing, asset-leveraged solutions, and IT services. Accenture is a global leader in professional services, while Infosys BPM is India’s top BPO.
Wipro, founded in 1945, provides business process, consultancy, and IT services. IBM manages third-party risk, real estate, employees, supplier sourcing, and product procurement. Firstsource Solutions is a top BPM provider in customer service, telecom, media, banking, and healthcare.
Intelenet Global Services provides IT, internet, travel, transportation, hotel, communication, utilities, banking, and financial services worldwide. Maxicus, an Indian BPO, has over two decades of experience propelling multinational brands and Fortune 500 businesses through end-to-end digital transformation, revenue development, and smooth client relationships across all contact points.
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