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Tuesday, July 16, 2024

You Can Combat Spam Calls with this new Caller ID Service; Know how

Fed up of irritating spam calls? Indian telecom operators are testing a new Caller ID service to finally silence those unwanted rings. Unveiling the details, challenges, and potential of this feature!

Let’s face it, our phones are double-edged swords. They connect us instantly, but that connection can be exploited by the relentless tide of spam calls. You know the feeling – you’re engrossed in a task, the phone rings, it’s an unknown number, and suddenly you’re caught in a mental tug-of-war: answer or ignore? Here’s some good news, though. Indian telecom operators are testing a new weapon in this war against unwanted interruptions: Caller ID.

Empowering Users with Information: The Rise of CNAP

Imagine this: your phone rings, but instead of just a number flashing on the screen, you see a name. This is the magic of Caller ID, technically known as Calling Name Presentation (CNAP). This service, championed by the government and the Telecom Regulatory Authority of India (TRAI), aims to empower users with crucial information before answering a call. Think Truecaller, but baked directly into your phone’s system – no need for third-party apps. Currently, trials are underway in Haryana and Mumbai, with plans to expand to other cities. It’s a small-scale experiment, but it holds immense promise.

Increased Transparency, Reduced Risk: Why CNAP Matters

CNAP’s benefits are clear. Seeing the caller’s name allows you to make informed decisions. Is it your friend’s bakery offering a discount (yum!), or an unknown number likely peddling an extended car warranty (yawn)? This transparency can significantly reduce the risk of falling victim to spam calls or scams, offering a much-needed layer of protection for vulnerable users.

Finding the Golden Ratio: A Collaborative Approach

However, implementing CNAP isn’t a walk in the park. Telecom operators worry about compatibility. Currently, the service might only work on 4G devices, potentially excluding a significant chunk of users. Additionally, increased call set-up times and potential latency issues are concerns. Ultimately, a balance needs to be struck – ensuring user protection while keeping the service accessible and avoiding disruptions or financial burdens.

The ongoing CNAP trials are crucial for addressing these concerns. The data collected will provide valuable insights for the Department of Telecommunications (DoT) to understand the service’s feasibility and identify roadblocks. It’s a collaborative effort – the government needs to address operator concerns, and operators need to work towards wider compatibility.

The testing of CNAP is a significant step forward. With effective implementation, CNAP can empower users and create a safer mobile communication environment. Here’s hoping CNAP is the silver bullet we’ve been waiting for, finally silencing those unwanted rings and putting the power back in our hands.

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