This article highlights the top and best companies in India known for their exceptional customer support services. The article provides insights into their strategies and practices that have helped them earn the trust and loyalty of their customers.
Customer service is becoming an increasingly important area of expertise for organisations, providing them with a competitive advantage. It is not the same as customer service since it now combines sales, technical support, and customer success. It is a crucial point of difference for organisations, a key consideration for customers, and a self-sufficient source of money. Consumer expectations continue to rise, and a company’s ability to meet or exceed consumer expectations is intimately tied to its commercial success. With only one unfavourable experience, 61% of existing customers would transfer to a competitor.
It is critical to select the right customer support service if you want to improve your reputation and enhance client retention. The following is a list of the top seven corporations in India.
Simple Contact is a customer service outsourcing company that serves the mid-market and all corporate sizes. It was founded in 2015 and currently employs 400 full-time team members. Bolt, Wizz Air, and Yves Rocher are among its clientele. Customer service, BPO, data entry services, technical assistance, telemarketing, and back-office support are all available. The organisation has extensive experience in retail, banking, e-commerce, finance, travel, and telecommunications. Its goal is to give the maximum degree of client happiness while also aiding in increasing sales and consumer numbers.
Lacoste, MoMa, and Crate & Barrel use this business for customer care. It was established in 1974 and currently has over 450 members. Global Response offers services such as contacts, communications, inbound processing, and order processing. Every day, 100 calls are made or answered, followed by order processing. The organization’s total effort has enhanced overall processing effectiveness, which is beneficial to both the company and the clients. Businesses who have already worked with them have given them excellent feedback, naming the firm a strategic partner.
With its cutting-edge outsourced customer assistance, Trupp Global Technologies, a well-known outsourcing organisation in Bangalore, is transforming the corporate world. Because of technical and digital advancements, the outsourcing business has evolved enormously over the last 20 years, and organisations are placing greater emphasis on client relationships. Trupp Global is well-known for providing these businesses with specialised outsourced solutions, which have become an essential component of the operation. TruppGlobal’s clients benefit from the company’s industry experience and in-depth subject knowledge as a partner in the growth of business and profit. Being an obsessively value-driven firm, the company also maintains an internal staff of skilled employees that are devoted to offering bespoke BPO solutions in a quicker turnaround time.
Invensis is a Bengaluru-based BPO, IT, and customer support firm. It was founded in 2000 and has since provided non-voice, back-office, and BPO assistance to Fortune 500 enterprises as well as small and medium-sized businesses globally. It is well-known as a marketing firm that aims to manage a higher amount of incoming calls. They collaborate carefully with each customer to understand their business and customise the outsourced services to their specific needs. Invensis provides BPO services as an all-inclusive solution to businesses across a wide variety of sectors. They have a thorough understanding of the challenges that businesses in these industries face and provide solutions to assist their customers overcome these challenges and become unique in their field.
VSynergize delivers global Sales and Marketing services to B2B companies in a variety of industries. It is dedicated to the success of its clients and partners by offering customer service, content production and distribution, lead generation and nurturing, demand generation, appointment setup, demo delivery, and signing on the dotted line. Because of its long experience in the market, VSynergize has won the trust of clients and has worked with hundreds of enterprises, including large corporations and industry giants.
TDCX is the new official name for Teledirect, a 25-year-old outsourced contact centre. It is a mix of TD, the acronym for Teledirect, and CX, which stands for innovative Customer Experience. TDCX recognises that digital connections are now a norm in business, but believes that giving clients with a human touch is still the most important. Its objective is to assist partners and workers in achieving greater success by delivering cutting-edge, high-performance solutions, and its vision is to be the go-to partner for high-growth enterprises and outstanding individuals.
Go4Customer is an outsourcing company and contact centre situated in Noida, India. It has been in operation since 2004 and has more offices in several Indian cities. It has 200 professionals who have been providing voice or non-voice calls, as well as associated back-office services, for many years. They have secured well-known clients such as BSNL, Hudson, and TIMEX. The company offers a variety of call centre services and has rapidly expanded its customer. Their workflow is effectively managed to meet the demands of individuals who seek their help. Both corporations and individuals value their reputation.